Instructions for Returning Equipment for Repair
CLAIM FOR DAMAGE IN SHIPMENT
This instrument received comprehensive mechanical and electrical inspection before shipment. Immediately upon receipt from the carrier, and before operation, this instrument should be inspected visually for damage caused in shipment. If such inspection reveals damage in any way, a claim should be filled with the carrier. A full report of damage should be obtained by the claim agent and this report should be forwarded to us. We will then advise you of the disposition to be made of the equipment and arrange for repair or replacement. When referring to this equipment, always include the model and serial numbers.
| The "WARRANTY", "CLAIM FOR DAMAGE IN SHIPMENT", and "RETURNING EQUIPMENT" information applies to equipment purchased directly from TDK-Lambda Americas. End users receiving equipment from a third party should consult the appropriate service organization for assistance with these issues. |
RETURNING EQUIPMENT
Before returning any equipment to the factory, the following steps should be taken.
1. Download and complete the RMA Request form, and fax (732 922-1441) or email back to TDK-Lambda Americas. Give us a full description of the difficulty, including the model and serial number of the unit in question. Upon receipt of this information, we will assign a Return Material Authorization number (RMA) and give you shipping instructions. Units returned without an RMA number may be refused.
2. The customer shall prepay shipping charges. Equipment returned to us must be packed in a manner to reach us without damage. The shipping container must be marked with the RMA number in an area approximate to the shipping label with numbers that are easily read. All returned units that do not show the RMA number on the outside of the container will be refused. If the equipment is repaired within the warranty agreement, then TDK-Lambda Americas will pay return shipping to the customer.
3. For non-warranty repairs, we will submit a cost estimate for your approval prior to proceeding. The customer shall pay return shipping charges.
The return address is:
TDK-Lambda Americas Inc.
405 Essex Road
Neptune NJ 07753 USA
SHIPMENTS FROM OUTSIDE THE USA
In order to expedite returns through customs please ensure you shipping company contacts our freight forwarder using the information below.
The return address is:
International documents must specify that TDK-Lambda is the Ultimate Consignee
TDK-Lambda Americas Inc.
405 Essex Road
Neptune NJ 07753 USA
International documents must specify that W B Skinner (below) is the Intermediate Consignee
William B Skinner, Inc - Customs Broker
300-3C Route 17 South
Lodi, New Jersey 07644 USA
Contact: Bill Skinner
Email: bills@wbskinner.com
Tel: +1 201-644-7214
Fax: +1 201-644-7244